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🌟 *PROGRAM REPORT* 🌟
🤝 *RIFAH CHAMBER OF COMMERCE & INDUSTRY*
📍 *Joka, West Bengal Chapter*
🗓️ *Date:* 15 September 2026
⏰ *Time:* 5:00 PM – 8:00 PM
📌 *Venue:* Joka
👥 *Participants:* 48
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✨ *PROGRAM HIGHLIGHTS* ✨
📖 *Tilawat & Tafseer-e-Quran* — _Sabir Bhai_
The evening began with Tafseer-e-Quran, setting a blessed and reflective tone.
🎙️ *Welcome Address* — _Irfan Bhai, President, Rifah Kolkata Chapter_
A warm welcome to all members, entrepreneurs and guests, along with the purpose and vision of the session.
📊 *Case Study Presentations by Participants*
Teams presented on: *Bata • Coca-Cola • Lulu • KFC • Reliance • MDH*
🏆 *Winning Team Announcement* — _Murshid Bhai_
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💡 *MAIN SESSION — Md Kalim*
📚 _"From Owner-Dependent to System-Driven: The Continental Airlines Case"_
✅ Recognising owner-dependency — when the owner *is* the business
✅ Building systems so the business runs without constant owner involvement
✅ Lessons from McDonald's — standardisation, replication, process-driven operations
✅ Documenting processes so people can be trained and scaled
✅ Shifting from working *in* the business to working *on* the business
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🎯 *KEY TAKEAWAY*
_"A business that depends on the owner is a job. A business that runs on systems is an asset. McDonald's did not succeed because of a better burger — it succeeded because of a better system."_
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🙏 Sincere thanks to all participants, speakers and the organizing team for making the evening a grand success.
Best Regards,
*Subbun Malik*
President – Joka, Chapter, WB
🤝 *RIFAH CHAMBER OF COMMERCE & INDUSTRY*
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